ky pays £1,500 to man who billed them for time it took to cancel contract
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Loading... - SUTH INTHUVARMAN
- 22 May 2020
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The next time Sky takes ages to cancel your subscription make sure you write down any costs incurred as the company’s just paid a man £1,500 after wasting his time.
The story of Pete Swift should put a smile on the face of anyone who’s had difficulty when trying to cancel a contract before.
The 30-year-old had faced several months of frustration with debt collectors after Sky failed to cancel his TV and broadband account when he moved to Leith, Edinburgh, in 2012.
After nearly 18 months of being threatened by bailiffs Pete decided to take legal action, which led to Sky admitting its failings and paying up the sum last month.
‘The customer service I experienced was abysmal, there was just a complete disregard for the situation they had put me in and a continued failure to take ownership and fix the problem,’ research consultant Mr Swift said.
