Why Spotify keeps crashing on your phone - and what you can do to fix it
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Loading... - Francesca Galloway
- 09 Nov 2021
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It’s the go-to app for many people when it comes to listening to music, so when Spotify crashes it can be very frustrating.
While Spotify is quick to notify users when the app is down, this doesn’t make it any less annoying - particularly for those who use the streaming service to play music in shops or restaurants.
Thankfully, there are several things you can do to revive Spotify, should it crash on you.
Here are our top tips for what to do if Spotify crashes.
Why does Spotify crash?
With songs, albums, podcasts and more being added every day, Spotify can sometimes crash.
If you haven't updated the app in awhile, or don't have the latest version there can be also issues with your log in.
You may also encounter problems if your device gets too hot or cold, or if it has memory problems.
To stay on top of any issues, make sure you follow Spotify Status on Twitter.
How can you stop Spotify crashing?
Thankfully, there are several things you can do if your Spotify stops working.
Restart the Spotify app
As a first point of call, restart the Spotify app by closing it, and re-opening it.
Log out and back in
If restarting your app fails, try logging out of your account and logging back in.
Check the app is up-to-date
The issue may be down to you using an old version of the app.
For iOS users, visit the App Store and check which version of Spotify you’re using - update if there if there is one available.
For Android users, visit the Google Play Store and update if necessary.
Close any other apps you’re not using
Your phone may be overworked, which could cause delays or problems with the Spotify app.
Try closing any other apps you’re not using.
Delete the app and reinstall it
Delete your current Spotify, and re-visit the App Store or Google Play Store to reinstall it.
Keep in mind that after reinstalling, you'll need to re-download any music you've made available for offline listening.
Try a different internet connection
The issue may lie with your internet connection.
- If this is the case, you may see one of the following:
- All tracks greyed out
- Nothing happening when you press play
- Error messages saying ‘Spotify is offline’ or ‘No internet connection’
These steps should get you back up and running:
1. Turn your WiFi off. Wait 30 seconds, then switch it back on. If that doesn’t work, try restarting your router.
2. If you’re using a data connection, check you have enough data allowance (although we recommend using WiFi if possible).
3. Make sure Spotify isn’t in offline mode (in the app’s Settings, under Playback).
4. Check your firewall (if you use one) has Spotify set as an exception.
5. Some shared or public networks (e.g. schools/work/office) restrict access to certain services. You can contact those responsible for managing the network for more information.
6. If possible, try it with a different WiFi network. If it works with another connection, we recommend contacting the service provider of the original network for more information.
Try playing on a different device
The issue could be with your device, so try playing music on a different device, or through the Spotify web player.
You can also check Spotify’s system requirements to see if the device is supported.
Your device should have at least 250MB available memory (you may want to remove any unnecessary files and apps).
You may need to perform further troubleshooting with the device's manufacturer.
Check the sound
If the app appears to be playing but you can’t hear anything, there may be an issue with your device’s volume settings or your audio hardware.
Check the correct audio output is selected in your device’s volume settings. You can refer to the manufacturer for help with volume settings.
Check your audio hardware is working properly. You can test this by playing audio from somewhere other than Spotify.
For computers, it’s worth checking your soundcard driver software. You can refer to your device’s manufacturer for help with this.
Check the device you want to listen on isn’t playing to an external device with Spotify Connect, Bluetooth, or any other wireless connection method.
