Barclays Resolves Payday Banking Glitch
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Loading... - PATRICK PHELPS
- 31 Oct 2020
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Barclays Bank has said it has resolved the technical issues that meant some if its customers were unable to withdraw cash.
The bank took to its @BarclaysUKHelp Twitter account on Friday afternoon to admit: "Some customers are experiencing technical issues affecting our website, mobile banking & debit card usage. We're urgently investigating this."
Barclays was responding to a growing number of complaints via social media but it is not known how widespread the issues were felt.
One customer, Gary Lodge, tweeted: "@BarclaysUKHelp @BarclaysUK how long is this gonna take i'm stuck and cannot get home. This needs to be sorted."
The bank later said that the problems had been resolved.
"We can confirm that customer services are now recovering from a technical issue we experienced this afternoon impacting some of our customers.
"The problems have been resolved but we are closely monitoring the situation."
The UK banking system in no stranger to service outages - leaving customers without access to their money.
Mobile services have been particularly vulnerable to high traffic volumes on pay days.
The last major problem was in June when RBS mislaid 6000,000 overnight transactions because of a technical issue.
Banks can be fined for serious service disruptions by regulators, who have urged the industry to invest more in their IT infrastructure to bolster its resilience.
